Privacy Policy

1. Who we are

ITSolvez (Proprietorship) ("ITSolvez", "we", "us", "our") operates https://itsolvez.com. We are registered in India and subject to the Digital Personal Data Protection Act 2023 (DPDPA 2023). Our registered address is Building No. 2, Keshav 206 Vasudev Sky High CHS Ltd, Kanakia Road, Mira Road East, Maharashtra — 401107, India.

2. What data we collect

We collect the following categories of personal data:

• Contact information you provide via forms: name, email address, phone number, company name.
• Service enquiry details: the service you're interested in and your message.
• Technical data: IP address, browser type, device type, pages visited, and session duration (via analytics tools).
• Communication data: emails and messages you send us.

3. How we use your data

• To respond to your enquiry and provide the services you've requested.
• To send you relevant information about our services (with your consent).
• To improve our website and service quality.
• To comply with legal obligations.

4. Legal basis for processing

We process your personal data on the basis of your consent (where you submit a contact form), our legitimate interests (improving our services and communicating with prospects), and legal obligations (compliance with applicable Indian and international law).

5. How long we keep your data

We retain contact-form data for 24 months from the date of submission, unless you ask us to delete it sooner or we enter into a client relationship with you (in which case data is retained for the duration of the relationship plus 5 years for legal and audit purposes).

6. Your rights under DPDPA 2023

Under India's Digital Personal Data Protection Act 2023, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Withdraw consent at any time.
• Request erasure of your data (subject to legal obligations).
• Nominate a person to exercise your rights on your behalf.

To exercise any of these rights, email info@itsolvez.com.

7. Third-party services

We use Google Analytics 4 (analytics), Microsoft Clarity (heatmaps), and Resend (email delivery). Each of these providers has their own privacy policy and data-processing terms. We do not sell your personal data to any third party.

8. Contact

For any privacy-related queries or to exercise your rights, contact our Data Protection Officer at info@itsolvez.com or write to us at the registered address above.