Provide remote and on-site IT support to managed-IT clients.
What you'll do:
- Respond to and resolve client IT support tickets (remote and on-site)
- Maintain client workstations, servers and network equipment
- Escalate complex issues to the right specialist team
- Keep accurate ticket documentation and asset records
- Deliver on SLA response-time commitments
What we're looking for:
- 1+ years experience in an IT support/helpdesk role
- Working knowledge of Windows Server, networking basics and common business software
- Strong communication skills — comfortable explaining technical issues to non-technical clients
- Based in or able to travel within Mumbai for on-site visits